Returns Policy
Our Returns Policy
We work hard to source gorgeous gifts and we want you to be delighted when you receive yours. If for any reason you are not happy you may return within 14 days of receipt, providing the item is unused and in its original undamaged packaging. (Exclusions are bath and body products, cards and wrap, bespoke products and made to order items).
Please email us for a returns number & address at;
Parcels are returned at your own cost and we strongly recommend you obtain proof of postage as we do not accept responsibility for returned items that fail to reach us. We always aim to process returns as quickly as possible and usually within 5 days. We will email you to confirm we have received your return & processed your exchange or refund.
Damages
We try to use the most suitable packaging for your gift to ensure it arrives safely. In the unusual event your item arrives damaged please do not accept the delivery & contact us immediately and we will arrange for a replacement to be sent.
Faulty items
In the unlikely event of a fault please email us immediately and we will advise what to do next
Right to cancel
Under the distance selling regulations you have the right to cancel your order within 7 days of receipt. Please see our full terms of conditions for procedure.
Our full terms and conditions are under terms and conditions on our website.